Your privacy on the Internet is of the highest importance to us. Because we gather certain types of information about our customers and visitors, we believe that you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Information We Use

IP Address

We may use your IP address to help diagnose problems with our server, to administer our Web site, and to hlep prevent spam and malware.


Our site uses registration forms. Registration forms require you to give us contact information, such as names and e-mail addresses, as well as identifiers such as IDs and passwords. Your contact information is used to facilitate order processing for purchases in the future. Your shipping name and address are also sent to our suppliers so that they can ship your order.


Our site uses a feature of your Web Browser called a “cookie” to assign a unique identification to your computer. Cookies are files that your Web Browser places on your computer’s hard drive. Our site creates and then uses these cookie files to maintain the contents of your shopping cart and wish list. We keep this information so that you can complete an order over multiple Web Browser sessions.

Cookies cannot be used to retrieve any personal information about you unless you have previously registered an account with us. Our site does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

Personal Information

We use an order form for customers to purchase products. If you place an order at our site, we will collect information from you, including your credit card and contact information. This information will be used to bill you for products. We do not have access to your credit card number or security code. That information is transmitted to our payment processor using a secure, encrypted protocol.

Contact information from the order form will also be used to ship orders, and to contact you for customer service related issues. We do not give or sell your personal information to anyone, other than the suppliers who ship your order. All of our suppliers maintain the same privacy practices, and do not disclose your personal information to anyone else.


Our site uses the latest secure transaction processing methods available for web commerce applications.

Our server uses the Secure Sockets Layer (SSL) for all encrypted transactions. SSL ensures that your personal information and credit card data are secure when shopping at our site.


Due to the nature of the products that we sell, we understand the need for discretion in processing your order.

Email Messages

The email messages that you receive from our site do contain the name of our site, and the email address they are sent from does contain our domain name, ‘’. We did try using a different email address at one time, but we found that too many people were confused about who the messages were coming from.

If your main email address is shared with others, we recommend that you use another email address for your adult orders. Free, anonymous, Web-based email accounts are available from,,, and many other providers.


We may attempt to call you on the phone if there is a problem with your order and we are unable to reach you by email. We will identify ourselves only as “GreyMaster Sales”, and we will speak only to the person whose name is on the order.

Credit Card and PayPal Transactions

If you paid for your order by credit card or PayPal, the transaction will appear on your statement as “GreyMaster Sales”. (Most of our customers would not appreciate them showing up as “Big Sex Toy Store”.)


Your order is shipped in a plain package with no indication of the contents. Our site name does not appear anywhere on the package.

The return address on the package will be GreyMaster Sales, or the name of one of our suppliers.

Confidential Shipping

If you are concerned about someone else receiving or opening your shipment when you are not there to receive it, we recommend that you check with the shipping services such as UPS Store or FedEx in your area. These companies will usually receive a shipment for you for a very small charge, even if you don’t rent a box from them. You can also request us to have your order shipped to a UPS or FedEx depot for pickup if there is one near you.